Guru is an AI knowledge platform that connects your company's apps, docs, and chats into one governed source of truth. It delivers cited, permission-aware answers directly in Slack, Microsoft Teams, your browser, or external AI tools like ChatGPT and Claude. Built for support, sales, HR, and IT teams, Guru keeps knowledge accurate through verification workflows and continuously improves content quality. It's designed for organizations that need reliable, trustworthy answers at scale without employees hunting through scattered documentation.

• Knowledge Agents: Custom AI agents grounded in your company knowledge that provide cited answers with full reasoning chains and permission awareness.
• Verified Answers: Built-in verification workflows assign subject matter experts to keep content accurate, with lineage tracking and audit trails for every answer.
• 100+ Integrations: Connects with Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, SharePoint, and other enterprise tools out of the box.
• Browser Extension: Side panel that travels with you across websites, letting you ask questions and get cited answers without switching tabs.
• AI Content Management: Automatically detects redundant or conflicting content, drafts documentation from meetings and tickets, and surfaces missing knowledge.
• Governance & Security: SOC 2 Type II certified with regex-based PII redaction at ingestion, permission enforcement, and 99.99% uptime SLA.
• Employee Hubs: Customizable internal hubs with announcements, read tracking, and targeted content delivery to specific teams or roles.
• Research Mode: Generates structured, multi-source reports for complex questions requiring deeper analysis.

• Verified Accuracy: Built-in expert verification system keeps content trustworthy and reduces conflicting information across teams.
• Fast Onboarding Impact: Customers like HireVue cut support onboarding time by 60%, and Intercom reduced repeat questions by 34%.
• Cited AI Answers: Every response shows sources and reasoning, giving teams confidence in AI-generated information.
• Strong Governance: Permission-aware answers, PII redaction, and audit trails support enterprise compliance requirements.
• Proactive Knowledge Delivery: AI surfaces relevant answers based on user activity, so employees get information before they even ask.

• Learning Curve: Basic use is intuitive, but advanced setup, governance configuration, and team-wide adoption require considerable initial effort.
• Limited Customization: The card-based structure offers less flexibility for visual customization compared to some alternatives.

• Customer Support Enablement: Support agents access verified troubleshooting guides and product info directly in Zendesk or Slack. WP Engine reached 99% agent adoption with card views exceeding 13,000 per day, improving answer consistency.
• Employee Onboarding: Create onboarding collections that guide new employees through essential policies and procedures. HireVue cut support onboarding time by 60% by giving new agents self-service access to answers.
• Sales Enablement: Keep reps aligned with current product info, competitive intel, and messaging. Sales teams pull cited answers into Salesforce without leaving their workflow.
• IT & HR Self-Service: Deflect repetitive questions about benefits, policies, or IT issues through Slack or Teams bots. Intercom reduced repeat Slack questions by 34%.
• Distributed Team Alignment: Via Transportation used Guru to manage support across 100+ markets during rapid change, giving remote agents a single source of truth.
• Governed AI for Enterprise: Power ChatGPT, Claude, or Copilot with your governed company knowledge via MCP, so external AI tools deliver trustworthy, cited answers.