Document360 is a cloud-based, AI-enhanced knowledge management platform designed to help teams build, maintain, and share both internal and customer-facing documentation. With support for public, private, or mixed-access knowledge bases, it empowers non-technical users to author articles using a powerful markdown or WYSIWYG editor while offering reviewers role-based workflows and granular permissions.
Integrated AI, called "Ask Eddy," helps generate SEO descriptions, suggests tags, and answers user queries through conversational search. As a complete ecosystem, Document360 includes customization controls, analytics, versioning, multi-language support, and API integrations to streamline content creation and enhance self-service efficiency. In many cases, it can reduce support tickets by up to 30%.
To build and maintain internal or external knowledge bases, help centres, API reference docs, SOPs, and support guides.
The Ask Eddy assistant auto-generates meta descriptions, glossaries, titles, tags, summaries, and chatbot-style search responses.
Yes. Document360 supports multilingual knowledge bases, with translation workflows and tagging for global reach.
Yes, each revision is tracked, and deleted content can be restored within 30 days. Workflow and review histories are maintained.
Deep integrations include Zendesk, Intercom, Slack, Microsoft Teams, analytics tools, chatbots, APIs, and more via REST API.
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Document360 offers intuitive knowledge base tools, AI‑powered writing and search, and enterprise-grade features to boost productivity and cut support load.
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