Document360 is a cloud-based, AI-enhanced knowledge management platform designed to help teams build, maintain, and share both internal and customer-facing documentation. With support for public, private, or mixed-access knowledge bases, it empowers non-technical users to author articles using a powerful markdown or WYSIWYG editor while offering reviewers role-based workflows and granular permissions.

Integrated AI, called "Ask Eddy," helps generate SEO descriptions, suggests tags, and answers user queries through conversational search. As a complete ecosystem, Document360 includes customization controls, analytics, versioning, multi-language support, and API integrations to streamline content creation and enhance self-service efficiency. In many cases, it can reduce support tickets by up to 30%.

• Markdown Editor with Live Preview: Write clean documentation using markdown or WYSIWYG, and preview formatting in real time. 
• Interactive Decision Trees: Add interactive decision logic to guide readers through troubleshooting or workflow steps. 
• AI‑Powered Assistant (Ask Eddy): Automatically generate SEO tags, titles, meta descriptions, glossaries, and conversational AI responses to user queries.
• Advanced Analytics & Feedback Tools: Track article views, searches, ratings, feedback, and search gaps to inform content improvement.
• Version Control & Workflow Management: Manage article revisions, restore deleted articles (within 30 days), and assign review workflows with due dates. 
• Custom Branding & Access Controls: Create custom home pages, domains, CSS/JS, logos, and set fine-grained access via SSO, SAML, JWT, and IP restrictions. 
• Multilingual and Translation Support: Build knowledge bases in multiple languages with translation workflows and localization tools.

• AI‑Driven Efficiency: Automates writing and search-related tasks, saving time and effort. 
• Intuitive UX: Clean dashboards and editors reduce onboarding time, even for non-technical teams. 
• Robust Search Experience: Users find answers quickly with intelligent search and decision-tree flows.
• Enterprise-Ready Security and Compliance: Enterprise-grade uptime, SOC 2/GDPR compliance, audit logs, and disaster recovery support.
• Scalable Structure: Organize content using multi-level categories, templates, tags, and reusable components. 

• Learning Curve for Advanced Features: Full customization, API usage, or custom workflows may require familiarity with advanced settings.
• Premium Features in Higher Tiers: Some enterprise features (e.g. dedicated hosting, access controls) may only be available on higher-tier plans.
• Not Ideal for Static PDF-Only Usage: While it supports PDF export, it's best suited for interactive knowledge bases; static reference use cases may be an overkill.

• Customer Support Teams: Build self-service help centres to reduce support ticket volume and improve customer satisfaction.
• Technical Writers & Product Teams: Centralise release notes, API docs, onboarding guides, SOPs, and technical architecture.
• SaaS & Product-Focused Businesses: Document product workflows, frequently asked questions, and feature updates with AI-aided consistency.
• Enterprises with Compliance Needs: Maintain audit trails, reviewer workflows, and permissions compliant with enterprise-level governance.
• Multinational Teams: Enable translated knowledge bases for global audiences with content localisation and tagging workflows.