Cody is a business AI assistant you train on your own content. Upload PDFs, Word files, PowerPoints, or crawl your website, and Cody uses retrieval-augmented generation to answer questions from that material. Every response includes the source documents it pulled from, so answers can be verified. You can build separate bots per department, embed them on your site, or connect them to Slack, Discord, and Zapier. It suits support teams, IT helpdesks, HR, and marketing groups that want instant answers from internal knowledge.

• Custom knowledge base training: Upload PDFs, Word docs, and PowerPoints, or crawl an entire website to teach Cody your business. It searches your accumulated content and pulls the most relevant documents to build each answer.
• Source citations on every answer: Cody shows exactly which documents it used, whether one file or several. You can check the reasoning instead of trusting a black box.
• Multiple bots with scoped access: Create separate chatbots for different departments, each limited to an approved document set. Sensitive material stays out of bots that shouldn't see it.
• Embeddable website widget: Drop a customizable chat widget on your site so customers get answers from your documentation around the clock. Paid plans include widget access and API access.
• Prompt templates and conversation logs: Cody includes reusable prompt starters and conversation logs that let teams review interactions and filter them by bot or date.
• Third-party integrations: Connect Cody to Slack, Discord, and Zapier, with documented setup steps for each.
• Model choice and security controls: Higher tiers unlock additional models beyond the default. The platform uses AWS encryption and SOC 2 standards for its vector database.

• Verifiable answers: Source citations on every response make it easy to confirm accuracy, which matters when staff act on what the bot says.
• Fast setup from existing content: Uploading documents or crawling a site gets a working bot running without writing intent trees or training data.
• Separate assistants for different needs: You can create specialized assistants with their own roles, instructions, response styles, and guardrails. Cody also supports organized knowledge folders and permissions.
• Free tier to test with: 100 monthly credits, up to 100 documents, and one website widget with no credit card required.
• Flexible deployment: Share a link internally, embed the widget publicly, or call the API, so the same knowledge base serves several channels.

• Steep gap between tiers: Moving from Basic at $29/month to Premium at $99/month is a big jump. Small teams often find Basic too limiting and Premium more than they need.
• Branding locked to higher plans: Removing Cody branding from the embedded widget requires the Premium tier, so cheap plans aren't really viable for customer-facing deployments.
• Answers are only as good as your documents: Accuracy depends heavily on the quality and organization of what you upload. Outdated or messy files produce weak responses.

• Customer support chatbot on your website: Load your help docs and product manuals, then embed the widget so customers get instant answers with links to the source material. Support teams see faster resolution on routine questions and fewer repeat tickets.
• IT helpdesk and troubleshooting: Train a bot on technical manuals, software guides, and internal runbooks. Staff can walk through installations or fix common issues themselves instead of filing a ticket for every small problem.
• HR onboarding and policy questions: Upload the employee handbook, benefits documents, and onboarding paperwork. New hires get answers about policies, enrollment, and processes without waiting on an HR rep.
• Internal knowledge search: Point Cody at scattered wikis, PDFs, and slide decks so employees can ask a question instead of digging through folders. Useful for teams whose documentation has grown faster than its organization.
• Marketing brainstorming on brand: Set a bot to creative mode and feed it brand guidelines, market research, and buyer personas. It generates concepts and copy directions that match your existing voice.
• Sales lead qualification: Run a website bot that engages visitors, answers product questions from your docs, and collects details before handing the conversation to a rep.