OnChat is an AI-powered chatbot designed to help online businesses handle customer support, product recommendations, and order management effortlessly. It responds instantly to visitor questions, guides users to the right products, manages order inquiries, and generates leads around the clock. OnChat connects with your online store, social media, and email, providing a seamless experience that saves your team time and improves customer satisfaction.

• Real-Time Order Tracking: Lets customers check their order status instantly by syncing with your online store.
• Product Recommendations: Provides accurate product suggestions with current pricing and stock availability directly from your store catalog.
• 24/7 Automated Support: Handles customer inquiries around the clock, even outside business hours, ensuring no question goes unanswered.
• No-Code Training: Train your chatbot on your store content in minutes using web scraping technology without any programming knowledge.
• 95-Language Support: Responds to customers in 95 different languages even if trained in just one language.
• Live Agent Handoff: Allows human operators to seamlessly take over conversations automatically or on customer request.
• Lead Qualification: Notifies customers about promotions and qualifies potential clients to boost conversion rates.
• Automated Workflows: Create complex customer service processes without coding to handle common scenarios.

• Significant Support Reduction: Cuts repetitive customer questions by up to 80%, freeing your team for complex tasks.
• Higher Conversion Rates: Delivers 20-30% increase in conversions through instant answers and personalized recommendations.
• True Order Management: Unlike competitors focused on product recommendations, OnChat prioritizes real-time order information.
• Easy Integration: Works with any website and connects to messaging apps and email platforms customers already use.
• Multilingual Capability: Serves global customers automatically in their preferred language without additional training.

• No Free Plan: Only offers a 14-day trial limited to 10 data sources and 100 messages, requiring paid subscription afterward.
• Message Credit System: Credits renew monthly on calendar basis, and both user messages and bot responses count separately toward limits.

• E-commerce Customer Support: Small and medium-sized online stores use OnChat to handle common questions about shipping, returns, and product details automatically. This reduces support ticket volume and lets human agents focus on complex issues requiring personal attention.
• Order Status Inquiries: Customers check their order status in real-time through the chatbot instead of emailing support or calling. The AI accesses current order data and provides tracking information instantly, improving customer satisfaction.
• Product Discovery & Sales: Shoppers ask questions about product features, compatibility, and availability. OnChat recommends relevant items with accurate pricing and stock levels, guiding customers to purchase decisions faster than browsing alone.
• Promotion Awareness: The chatbot informs visitors about ongoing sales, discount codes, and special offers based on their browsing behavior. This increases promotion visibility and drives conversions from customers who might otherwise miss limited-time deals.
• Lead Generation & Qualification: OnChat collects visitor information and qualifies potential customers by understanding their needs through conversation. It gathers preferences and contact details while providing value, creating warm leads for your sales team.
• Global Customer Service: International businesses serve customers across different time zones and languages without hiring multilingual support staff. The chatbot responds in 95 languages automatically, making global expansion more affordable.