ZipChat AI is an AI agent platform built for e-commerce stores. It combines a sales assistant, support agent, and marketing automation tool into one chat-based system. The AI greets visitors, recommends products, handles objections, recovers abandoned carts, and resolves support queries around the clock in 95+ languages. It works across your website, WhatsApp, Instagram, Messenger, and email. Setup takes under 10 minutes on Shopify, and it integrates with WooCommerce, Magento, BigCommerce, and other platforms. Merchants report an average 16.3% chat-to-conversion rate.

• Proactive Sales Conversations: The AI engages visitors based on behavior like time on page, cart value, and exit intent, then recommends products and guides them toward checkout.
• Automated Cart Recovery: Recovers abandoned carts through on-site chat engagement, personalized WhatsApp reminders, and auto-generated discount codes.
• 24/7 Multilingual Support: Answers customer questions instantly in 95+ languages, handling FAQs, order status lookups, returns, and refund requests without human help.
• WhatsApp Marketing Agent: Runs personalized outreach campaigns, product drops, and cart recovery messages directly through WhatsApp Business API.
• Multi-Channel Deployment: Operates across website chat, WhatsApp, Instagram DMs, Facebook Messenger, and email with a shared AI brain for consistent responses.
• Smart Escalation: Routes complex queries to your existing helpdesk (Gorgias, Zendesk, Re:amaze) with full conversation history when human intervention is needed.
• Discount & Conversion Tools: Generates offers like discount codes and handles purchase objections inside chat to help close more sales.

• Fast Setup: Goes live in under 10 minutes on Shopify with no coding required. Users report onboarding multiple brands in less than a day.
• High-Quality AI Responses: Users consistently praise the natural, human-like tone and technical accuracy of the chatbot's answers. Rated 4.8/5 on the Shopify App Store.
• Strong Sales Performance: Helps improve chat-to-sale conversions through proactive engagement and product recommendations.
• Significant Support Load Reduction: Automates the majority of customer inquiries, reducing manual support workload.
• Strong Customer Support Team: Multiple reviewers highlight Zipchat's responsive and helpful support team, including free onboarding calls on all paid plans.

• Limited Human Oversight Options: No "suggest mode" where you can review and approve AI responses before they're sent. This makes it less suitable for service-based businesses that need tighter control.
• Reply Quota Can Be Consumed Quickly: Each AI message counts as one reply against your monthly limit. Poorly configured prompts or chatty interactions can burn through your allowance fast.
• Requires Proper Setup and Training: Performance depends heavily on how well the store’s product data, FAQs, and policies are configured. Incomplete setup can lead to inconsistent or inaccurate responses.

• Shopify Store Sales Automation: A DTC brand installs ZipChat to greet visitors, answer product questions, and recommend items 24/7. The AI handles objections like "the price is too high" with value framing or automatic discount offers, pushing conversion rates well above the site average.
• Automated Order Support: A high-volume e-commerce store uses ZipChat to handle "where is my order" queries by pulling live tracking data from Shopify. The bot also processes return requests by collecting reasons, generating RMAs, and escalating edge cases to human agents.
• Abandoned Cart Recovery: An online retailer configures ZipChat to detect exit intent and abandoned carts, then follow up through WhatsApp with personalized messages and single-use discount codes. This recovers sales that would otherwise be lost.
• Multi-Language Customer Support: A global e-commerce brand deploys ZipChat to serve customers in 95+ languages without hiring multilingual staff. The AI auto-detects the visitor's language and responds naturally, covering FAQs, sizing questions, and shipping policies.
• Agency Client Management: An e-commerce agency rolls out ZipChat across multiple client stores. Each store gets its own trained AI agent that handles sales and support, reducing the agency's per-client support overhead while driving measurable revenue.
• Post-Purchase Engagement: Brands use Zipchat to handle post-purchase questions such as order updates, delivery status, and returns, while also supporting follow-up conversations that improve customer retention.