AI chatbot that automates e-commerce sales conversations, customer support, and cart recovery across website, WhatsApp, and more.
ZipChat AI is an AI agent platform built for e-commerce stores. It combines a sales assistant, support agent, and marketing automation tool into one chat-based system. The AI greets visitors, recommends products, handles objections, recovers abandoned carts, and resolves support queries around the clock in 95+ languages. It works across your website, WhatsApp, Instagram, Messenger, and email. Setup takes under 10 minutes on Shopify, and it integrates with WooCommerce, Magento, BigCommerce, and other platforms. Merchants report an average 16.3% chat-to-conversion rate.
ZipChat AI integrates natively with Shopify and works with WooCommerce, Magento, BigCommerce, PrestaShop, Wix, Webflow, Salesforce Commerce Cloud, and custom CMS platforms. For non-Shopify stores, you add a lightweight code snippet to your site header.
ZipChat offers a free plan with 120 AI replies per month. Paid plans start at $49/month (Starter, 500 replies), $129/month (Growth, 1,500 replies), $249/month (Pro), and $499/month (Scale). All paid plans include a 7-day free trial and 30-day money-back guarantee. Enterprise pricing is available on request.
On Shopify, setup takes 5 to 10 minutes. Install the app, and the AI trains itself on your product catalog. For other platforms, you paste a code snippet into your site header. No coding experience is needed.
A reply is any response the AI sends to a visitor or customer, whether through the chat widget, email, WhatsApp, or another connected channel. Each outbound AI message counts as one reply against your monthly allowance.
On the free plan, the AI stops responding and a human must handle chats manually until the next billing cycle. On paid plans, you can purchase extra reply packs at $49 for 250 additional replies, though upgrading to the next plan tier is usually more cost-effective.
ZipChat AI supports over 95 languages with automatic language detection. The AI identifies the visitor's language and responds accordingly, so you do not need to configure language settings manually.
You can train the AI on your specific products, policies, and tone of voice. However, there is currently no "suggest mode" that lets you approve individual responses before they are sent. Complex or sensitive queries can be configured to escalate to human agents via integrations with Gorgias, Zendesk, or Re:amaze.
Yes. ZipChat includes a built-in WhatsApp Business API integration for both support conversations and outbound marketing campaigns. The same AI brain powers responses across all channels.
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