CoSupport AI is a customer service automation platform with three core components: an AI Agent that handles customer queries autonomously, an AI Assistant that helps human agents respond faster, and a Business Intelligence tool that analyzes support data. The platform integrates with helpdesks like Zendesk and Freshdesk in minutes, supports 40+ languages, and can automate up to 90% of routine support tasks without hallucinating responses.

• Autonomous AI Agent: Handles 100% of routine customer queries independently with up to 99% accuracy, reducing human intervention needs.
• AI Assistant for Human Agents: Provides context-aware response suggestions that cut ticket resolution time by up to 80%.
• Business Intelligence Analytics: Delivers real-time insights from CRM and support data to inform decision-making in seconds.
• Omnichannel Support: Manages inquiries across email, chat, WhatsApp, Facebook, and social media from one platform.
• 40+ Language Support: Delivers consistent responses in multiple languages without requiring translation tools.
• Quick Integration: Connects with Zendesk, Freshdesk, Zoho Desk, Intercom, and custom systems via API in under 10 minutes.
• Zero Hallucination Promise: Tells customers when it lacks information and routes to human agents instead of making up answers.
• Customizable Voice: Adapts tone, communication style, and response formatting to match your brand.

• Fast Implementation: Users report 50% reduction in response times within the first month with no adaptation period needed.
• High Accuracy: Over 90% of AI-generated response drafts can be used with minimal or no correction.
• Responsive Support Team: Team reacts to client requests within 15 minutes according to user reviews.
• Truthful Responses: Unlike typical chatbots, it admits when it doesn't know something instead of hallucinating answers.
• Flexible Pricing: Three pricing models (unlimited, per resolution, per response) to fit different business needs.

• Pricing Transparency: Starting prices are listed but enterprise pricing requires custom quotes.
• Learning Curve for BI Tool: Business Intelligence component has separate per-user pricing with request limits that may confuse buyers.

• E-commerce Support Automation: A UK catering equipment supplier integrated CoSupport with Freshdesk and now resolves 50% of repetitive email tickets automatically, freeing staff for complex issues.
• Scaling Support Teams: One company achieved the workload equivalent of 700 human agents in one month using the AI agent, dramatically reducing staffing needs while maintaining quality.
• Pre-Sales Lead Qualification: Businesses use the AI chatbot to answer prospect questions, qualify leads based on conversation data, and capture contact information before routing to sales teams.
• Internal Help Desk: Companies deploy CoSupport as an internal AI copilot that answers employee questions about policies, procedures, and systems without requiring IT support tickets.
• Healthcare Appointment Scheduling: Healthcare providers use the platform to handle patient appointment scheduling and common inquiries across multiple communication channels.
• Educational Institution Support: Schools and universities manage student inquiries about enrollment, schedules, and campus services through automated AI responses in multiple languages.