Hugo AI is an intelligent customer service agent integrated with the Crisp support platform. It handles incoming conversations across multiple channels, resolves common queries autonomously, and escalates complex issues to human agents with full context. Hugo connects to your CRM, helpdesk, and billing tools via Model Context Protocol (MCP) to perform real actions like checking orders or issuing refunds. It supports multiple AI models including Claude, ChatGPT, and Llama, and requires no coding to set up. All data is processed on European servers with full GDPR compliance.
Hugo AI is an AI-powered customer service agent built within the Crisp support platform. It automates customer conversations across multiple channels, resolves common queries on its own, and hands off complex issues to human agents with full conversation context.
Hugo offers three membership tiers bundled with Crisp: Mini at $45/month, Essentials at $95/month, and Plus at $295/month. On top of the membership, AI-handled conversations cost approximately $0.05 each. Each plan includes a small bundle of AI credits to get started.
No. Hugo is designed for no-code deployment. You can upload training documents, configure tone and behavior rules, and go live without any developer involvement. The setup process takes minutes, not weeks.
Hugo is model agnostic. It works with Claude, ChatGPT, Llama, and custom models. You can choose the model that best fits your performance, cost, and compliance requirements.
When Hugo encounters a request that needs human expertise, it escalates the conversation to a live agent with the full context preserved. The human agent sees the entire conversation history and can pick up without asking the customer to repeat anything.
Hugo operates across up to 10 channels including website chat, email, social media platforms, and messaging apps. It maintains conversation context across all channels.
Yes. Hugo processes and stores all data on European servers with full GDPR compliance. This makes it suitable for companies operating under strict European privacy regulations.
Yes. Hugo uses Model Context Protocol (MCP) to connect to CRMs, helpdesks, billing systems, and other tools. It can look up orders, update records, issue refunds, and perform other actions directly within support conversations.
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