ChatNode lets you build AI customer support agents trained on your website, documents, and tools like Notion, Google Drive, and SharePoint. You set the brand voice and policy rules, embed the agent on your site, and let it answer FAQs, book meetings, capture leads, or trigger API calls. When a question needs a person, it hands the chat to your team with full context. It suits businesses that want faster, always-on support without writing code.

• Train on your own content: Crawl your website, upload documents, or connect Notion, Google Drive, Dropbox, OneDrive, SharePoint, and Slack. Your agent answers from your actual business knowledge, not generic web data.
• Auto-retrain: Set the agent to refresh its knowledge on a schedule (Standard plan and up). Pricing, FAQs, and product details stay current without manual re-uploads.
• AI actions: Let the agent do more than reply, with custom API calls, Stripe billing, Calendly and Cal.com booking, lead capture, and record updates. Paid plans include 5 to 20 actions per agent depending on tier.
• Human handoff: Pass conversations to live agents with the full chat history attached (Standard plan and up). Your team picks up where the AI left off, so customers don't repeat themselves.
• Brand voice and policy controls: Define tone and rules for what the agent can and can't say. Responses stay on-brand and within your policies.
• Model choice: Pick the AI model that fits each task on paid plans. Most models use 1 message credit per response, while advanced models use 20.
• Support analytics: Track deflection rate, time saved, action success, customer satisfaction, popular topics, and visitor geography. You can see what customers ask and where the agent helps most.
• No-code setup and integrations: Use a visual agent designer and embed on your site or WordPress. Connect Zendesk, Zapier, Make, and the API to fit your existing stack.

• Quick to set up: Add a URL or files and the agent can start answering questions with little extra training, which suits teams without developers.
• Acts, not just answers: Built-in actions for booking, billing, lead capture, and custom API calls let the agent resolve requests end to end.
• Free tier and trial: A free plan and a free trial with no credit card required let you test it on your own content before paying.
• Clear security posture: AES-256 encryption at rest, TLS 1.3 in transit, a zero-retention policy on model training, and GDPR and DPA support help with compliance reviews.
• Wide knowledge source support: Connectors for Notion, Google Drive, Dropbox, OneDrive, SharePoint, and Slack mean you rarely need to export content by hand.
• Flexible add-ons: You can buy extra credits, agents, custom domains, or branding removal separately instead of jumping to a higher plan.

• Narrow messaging channel coverage: The integrations page lists website embed, WordPress, and Slack but no native WhatsApp, Messenger, or Instagram channels. Teams that support customers mainly on social or messaging apps may need a different tool or a workaround through Zapier or Make.
• Key support features start at Standard: Human handoff, auto-retrain, and automation integrations aren't included on Lite ($35/month). Teams that need live escalation should budget for Standard at $89/month or higher.
• Branding removal costs extra: "Powered by Chatnode" branding is removed only on Scale ($377/month) or through a $35/month add-on. That matters if a white-label look is important to you.
• Advanced models use credits quickly: Advanced models cost 20 message credits per response compared with 1 for standard models. A plan's monthly allowance can run out much faster if you rely on top-tier models.

• Website FAQ deflection: Train ChatNode on your help center, product documentation, and pricing pages, then embed it on your website. Customers can get answers around the clock, leaving your support team more time for complex requests.
• Meeting booking for sales: Connect Calendly or Cal.com so website visitors can check availability and book discovery calls directly in the chat, without lengthy email exchanges.
• Support escalation with context: Let ChatNode handle routine questions before transferring complex cases to live agents. Support staff can review the conversation history and continue helping without asking customers to repeat everything.
• Internal knowledge assistant: Connect company documents from Notion, Google Drive, or SharePoint and use supported integrations to help employees find policies and process information faster.
• Billing and account requests: Connect Stripe and custom API actions to answer billing questions, retrieve account details, and carry out configured record updates.
• Agencies serving multiple clients: Build separate AI agents for different clients, each trained on its own business information. Agencies can use custom domains and remove ChatNode branding with the appropriate plan or add-ons.