Thunai

Overview

Thunai is an agentic AI platform that centralizes your organization's scattered knowledge, from documents and SOPs to call transcripts, and transforms it into intelligent AI agents. These agents handle customer calls, chats, emails, and internal tasks across support, sales, and marketing. With its self-learning knowledge base called Thunai Brain, the platform reduces AI hallucinations by grounding responses in your verified data. It connects to 50+ enterprise tools, supports 150+ languages, and can go live in under two days with no coding required.

Key Features

Thunai Brain (Knowledge Base): Centralizes all company documentation, SOPs, and data into a contradiction-free intelligence system. Ensures AI agents retrieve accurate information and reduces hallucinations by grounding every response in trusted data.
AI Voice, Chat & Email Agents: Deploy human-like AI agents across 15+ channels with sub-50ms voice latency. Handles customer conversations, resolves queries, and processes transactions around the clock.
Thunai Sidekick (Agent Assist): Gives live support agents real-time answers, customer history, and proactive suggestions during active conversations. Pulls context from integrated enterprise apps instantly.
Real-Time Language Translation: Translates customer calls on the fly across 150+ languages, removing language barriers without adding delay to conversations.
Plug-and-Play Agent Library: Access 30+ specialized pre-built agents ready to deploy. Skip months of custom development and get AI automation running in days.
Enterprise Integrations: Connects to Salesforce, ServiceNow, Slack, Zoom, Teams, HubSpot, and 50+ other tools. Works with contact center platforms like Genesys, Nice, and Amazon Connect.
Contact Center Intelligence: Provides 100% quality audit coverage, call scoring, sentiment analysis, and automated feedback on every customer interaction.
Product & Revenue Intelligence Add-ons: Optional modules for multichannel feedback listening, deal confidence scoring, CRM integration, and revenue forecasting.

Pros

Fast Deployment: Go live in under two days with no coding required, compared to the 4-6 months some competitors need for setup.
Strong Multilingual Support: Native support for 150+ languages with real-time translation during live calls, making it practical for global operations.
Low Voice Latency: Sub-50ms voice response times make AI voice agents sound natural and conversational rather than robotic.
Unlimited Seats on All Plans: No per-user pricing means you can roll it out across your entire team without cost scaling by headcount.
Solid Integration Ecosystem: Connects to 50+ enterprise tools including major CRMs, contact center platforms, and collaboration apps out of the box.
Free Plan Available: A free-forever tier lets you test the platform with basic features before committing to a paid plan.

Cons

Human Oversight Still Needed for High-Risk Tasks: In regulated industries or sensitive workflows, you will still need human-in-the-loop review, which may reduce the efficiency gains promised by full automation.
Complex Setup for Small Teams: Full enterprise capabilities may be more than some small teams need.
Enterprise‑Focused Pricing: Designed for larger companies, not always ideal for individual or small business budgets.
Learning Curve: Customising and tuning AI agents takes some time and planning.

Use Cases

Customer Support Automation: Deploy AI agents that instantly resolve customer queries by pulling from your complete product documentation and interaction history. Handles tickets, call summaries, returns, and refunds, reducing wait times and improving first-contact resolution rates.
Contact Center Quality Assurance: Real‑time sentiment analysis, call scoring, and analytics are explicitly part of Thunai’s contact center offerings, enabling deeper quality insights than manual sampling.
Sales Team Enablement: Sales reps can pull relevant case studies, competitor information, and customer context before calls through AI-powered search. The system also auto-logs leads into your CRM with relevant notes, eliminating manual data entry.
Enterprise Knowledge Search: Replace fragmented search across multiple tools with a unified AI search layer. Employees across departments get instant, accurate answers grounded in verified company data instead of digging through wikis, Slack threads, and documents.
IT Service Management: Automate employee support by connecting AI agents to ServiceNow and Jira. Common IT requests like password resets, access provisioning, and troubleshooting get handled without human intervention.
Product Quality Monitoring: Use AI to analyze support tickets, chat logs, and call transcripts to surface product bugs and feature requests. Engineering teams get prioritized, context-rich tickets that help clear bugs faster.

Frequently Asked Questions

What is Thunai?

Thunai is an agentic AI platform that turns your organization's knowledge into intelligent AI agents. These agents handle customer calls, chats, emails, and internal tasks across support, sales, and marketing departments. The platform is built around a self-learning knowledge base called Thunai Brain that continuously ingests your company data to provide accurate, context-aware responses.

How much does Thunai cost?

Free Plan: This is a $0 per month "forever-free" tier. It allows you to explore your first AI agent with limited usage.
Professional Plan: Priced at $7 per month, this entry-level option includes basic AI credits, one project, and one agent.
Growth Plan: This plan costs $79 per month. It is designed to automate key workflows by providing more credits and support for up to three agents.
Enterprise Plan: This tier offers custom pricing to provide a tailored experience with flexible limits and full features.

How long does it take to set up Thunai?

Thunai is designed to go live in under two days with no coding required. The platform offers plug-and-play integrations with 50+ enterprise tools, so setup primarily involves connecting your existing systems and uploading your knowledge base documents.

What languages does Thunai support?

Thunai supports over 150 languages with real-time translation capabilities. This means AI agents can handle customer calls and chats in the customer's preferred language, translating on the fly without adding noticeable delay.

Does Thunai integrate with my existing tools?

Thunai connects to Salesforce, ServiceNow, Slack, Zoom, Microsoft Teams, HubSpot, Gmail, and 50+ other enterprise tools. It also integrates with major contact center platforms including Genesys, Nice, and Amazon Connect.

Is Thunai secure enough for enterprise use?

Thunai is SOC 2, GDPR, and ISO 27001 compliant. The platform also meets PCI and HIPAA compliance standards for handling sensitive transactions. For organizations with strict data sovereignty requirements, an on-premises deployment option is available.

Can Thunai fully replace human agents?

Thunai can handle a significant portion of routine customer interactions autonomously. However, for high-risk or complex situations, the platform supports a human-in-the-loop approach where AI assists human agents rather than replacing them entirely. The level of autonomy can expand over time as the system proves reliable.

What makes Thunai different from other AI customer service tools?

Thunai differentiates itself through its unified knowledge base (Thunai Brain) that eliminates information silos, sub-50ms voice latency for natural conversations, a library of 30+ pre-built specialized agents, and the ability to go live in days rather than months. Unlike many competitors that rely on static scripts, Thunai continuously learns from your organization's data.