Inkeep is an AI-powered platform designed to revolutionize customer support and internal workflows. By transforming your existing content into intelligent AI agents, Inkeep enables seamless interactions for users and provides support teams with powerful copilots. Whether you're looking to enhance your help centre, integrate AI into your support channels, or automate internal processes, Inkeep offers a comprehensive solution that scales with your needs.

• AI-Powered Chatbot: Transforms your content into an intelligent assistant, providing users with accurate and contextually relevant answers.
• Support Copilot: Equips your support team with AI-driven tools that assist in ticket triage, response drafting, and managing the knowledge base.
• Seamless Integrations: Easily integrates with platforms like Zendesk, Slack, and GitHub to enhance your existing workflows.
• Customizable UI Components: Utilizes Inkeep's UI Kit to embed AI-powered search, chat, and support features into your site or app.
• Analytics Dashboard: Monitors key metrics such as deflection rates, documentation coverage, and user feedback to continuously improve your support experience.

• Enhanced Support Efficiency: Inkeep's AI Copilot assists support agents by providing draft responses, summarizing conversations, and suggesting relevant documentation, enabling faster ticket resolution. 
• Automated Content Updates: The platform automatically updates its knowledge base every 24 hours, ensuring that the AI assistant provides users with accurate and up-to-date information. 
• Seamless Integrations: Inkeep integrates with various platforms such as Zendesk, Slack, GitHub, and Google Drive, allowing teams to leverage their existing tools and workflows. 
• Customizable AI Agents: Users can create tailored AI agents using Inkeep's SDK, enabling personalized interactions and responses based on specific organizational needs.
• Comprehensive Analytics: The platform provides detailed analytics, including deflection rates and content gaps, helping teams identify areas for improvement and optimize their support strategies.

• Initial Setup Complexity: Integrating Inkeep with existing systems and configuring AI agents may require technical expertise and time investment.
• Dependence on Content Quality: The effectiveness of the AI assistant is directly tied to the quality and comprehensiveness of the ingested content; incomplete or outdated information can lead to suboptimal responses.
• Limited Mobile Experience: Some users have reported that the mobile interface may not offer the full range of features available on the desktop version.

• Customer Support Teams: Automate ticket responses and provide agents with AI-driven suggestions to resolve issues faster.
• Documentation Teams: Convert closed tickets into FAQs and identify content gaps to improve knowledge bases.
• Product Teams: Uses analytics to monitor user interactions and identify areas for product improvement.
• Marketing Teams: Embed AI-powered chat and search functionalities into websites to enhance user engagement.