PickRep is an AI receptionist for small businesses, built for field trades like HVAC, plumbing, and pool service. You forward your existing number, and it answers 24/7 in English or Spanish. It answers questions from a profile drafted from your website, captures lead details, and can book open Google Calendar slots. You get an email summary, recording, and transcript after each call. Plans start at $39/month with a hard minute cap and no overage fees.

• 24/7 Call Answering: Every call gets answered, including nights, weekends, and holidays, at the same flat monthly price. You forward your line on busy or no-answer, or get a new local number.
• Answers Drawn From Your Website: PickRep drafts a business profile with your hours, services, prices, location, and FAQs from your URL. You review and approve each answer before anything is spoken. If it doesn't know something, it takes a message instead of guessing.
• Lead Capture and Urgent Flagging: It records the caller's name, callback number, reason, and urgency, and reads the number back to confirm it. Urgent calls go to the top of your summary so you know who to call back first.
• English and Spanish With Mid-Call Switching: Both languages are included on every plan at no extra cost. Callers can switch languages partway through the call.
• Opt-In Google Calendar Booking: Callers hear only your open slots and get a confirmation by voice and email. If you leave booking off, requests show up in your summary instead.
• Field Service Triage: A service-area zip code check flags out-of-area callers. For in-area calls, a diagnostic checklist for your trade gathers the address, access details, issue, and urgency. Callers can also add photos to the lead.
• Email Summaries, Recordings, and Dashboard: You get a summary by email about two seconds after each call ends, and the recording, transcript, and call log sit in your dashboard. If you don't want audio stored, you can switch to transcript-only mode.
• CRM, Zapier, and Web-Form Callbacks: Leads go to a webhook you configure, including Jobber and Housecall Pro. A new web-form lead can trigger an outbound callback in under 30 seconds.

• Predictable Costs: Every plan has a hard minute cap with $0 overage, so your bill never goes above the plan price.
• You Don't Pay for Junk Calls: Spam, calls under 10 seconds, and automated or voicemail-bot calls don't count against your minutes.
• Keep Your Current Number: Conditional call forwarding works with carriers like AT&T, Verizon, T-Mobile, and Google Voice, so you don't need a new phone system.
• No Guessing on Calls: Nothing is spoken until you approve your business profile, and unknown questions become messages instead of made-up answers.
• Fast Self-Serve Setup: You get going in four steps with no sales call: sign up, paste your website, review the profile, and forward your calls. You can run a test call before going live.
• Spanish Included at Every Tier: Bilingual answering comes with the $39 Starter plan, not just the higher tiers.

• No Live Call Transfer: PickRep flags urgent calls and sends you callback details, but it doesn't transfer callers to you. If your business needs live handoffs during emergencies, that matters.
• Two Languages Only: Answering is limited to English and Spanish. Businesses that serve callers in other languages will need a different solution.
• Google Calendar Only for Booking: Appointment booking works through Google Calendar. If you schedule in another calendar or booking system, you'll get booking requests in your summary instead of confirmed appointments.
• Not for Healthcare: PickRep doesn't handle protected health information, so medical and dental offices are not supported.

• HVAC Emergency Calls After Hours: An AC breaks down at 10 p.m. and the homeowner calls your shop. PickRep checks their zip code, runs through your diagnostic checklist, flags the call as urgent, and emails you the address and issue so you can call back fast.
• Plumbers and Electricians on the Job: You can't answer the phone while you're under a sink or in a panel. Calls forward to PickRep on no-answer, so every lead gets captured with a confirmed callback number instead of hitting voicemail.
• Handyman and General Repair Businesses: Capture repair requests, property addresses, access instructions, and job details while technicians are working at other locations.
• Bilingual Customer Base: Spanish-speaking callers get answered in Spanish, and they can switch languages mid-call. You still get the summary and transcript to review.
• Salons, Studios, and Small Offices: Wellness studios, salons, small law offices, and agencies can use PickRep to answer common questions about hours, services, and prices and take messages for everything else.