Beside is an AI platform for small local businesses like salons, barbers, plumbers, and contractors. Beside Phone gives you a business line with an AI Receptionist that answers calls 24/7, captures caller details, and helps book appointments. The broader Beside agent connects your tools to handle lead follow-up, scheduling, reviews, your website, and Google Ads. Routine tasks run automatically, while anything sent in your name waits for your approval.

• 24/7 AI Receptionist: Answers inbound calls with a real conversation instead of voicemail or a phone tree. It captures the caller's name, number, address, service need, urgency, and custom fields, then hands off anything that needs a human.
• Business Phone Line: You get a dedicated number for calls and texts on iOS, Android, and the web. You can keep your current number by forwarding or porting it, or pick a new one.
• Call Summaries and Transcripts: Every call is transcribed, and most get a structured summary. A daily recap shows you what came in without listening to recordings.
• Multilingual Calls and Texts: The AI Receptionist handles calls and texts in English, Spanish, French, and Portuguese.
• Lead Follow-Up and CRM: Beside replies to new leads by text and email and keeps contacts, conversations, and jobs in one place.
• Scheduling and Reminders: Customers can book from your real availability. Automatic confirmations help cut no-shows.
• Reviews, Website, and Ads: Beside sends review requests, drafts replies in your voice, builds and updates your website, and runs and optimizes Google Ads.
• Business Integrations: Connects with supported CRM, calendar, and workflow tools to keep customer information and conversations organised. Confirm individual integrations before listing them.

• Built for local service businesses: Features like urgency capture, job tracking, and booking are designed for trades, salons, and similar shops, not large call centers.
• Approval-first automation: Low-risk routine work runs on its own. Messages sent in your name arrive as drafts for you to approve, and every action can be undone.
• Keep your existing number and tools: You can forward or port your current number, and Beside works alongside your CRM, calendar, and email so you don't have to replace anything.
• Low-cost entry point: The Baseline Phone plan starts at $29/month, and the $99 Unlimited plan has a 7-day free period, so you can try the receptionist on real calls first.
• Team access included: Each Phone plan covers one line with up to 20 seats, so your whole crew can see calls and conversations.

• Inbound-only AI calling: The AI Receptionist answers incoming calls but doesn't place outbound calls. If you want AI-driven outreach calls, you'll need another tool.
• Call cap on the entry plan: Baseline includes only 30 AI-answered calls per month. Busier businesses will need the $99 Unlimited plan.
• Credit-based agent pricing: Beside's wider AI platform costs $99/month for Part-time or $249.99/month for Full-time, with monthly credit limits. Unused monthly credits expire at renewal, although purchased top-up credits do not expire. Heavy workloads may require extra credits.

• Plumbers and electricians on the job: When you're under a sink and can't pick up, the AI Receptionist answers, records the address and how urgent the problem is, and sends you a summary. You can call back the most urgent jobs first instead of losing them to voicemail.
• Salons and barbershops: Clients can book into your real availability by phone or text, and automatic reminders reduce no-shows. Timed re-engagement offers help bring regulars back.
• Contractors handling new leads: Beside follows up with new inquiries by text and email right away and logs each contact and job in its CRM. You keep a full pipeline without typing up notes after hours.
• Real estate agents: Calls are answered and qualified 24/7, and lead details sync to tools like Follow Up Boss or HubSpot. You can focus on showings while new buyers still get a fast reply.
• Bilingual service businesses: The receptionist handles calls and texts in English, Spanish, French, and Portuguese, so you can serve more of your local community without hiring extra front-desk staff.
• Owners growing their local presence: Beside requests reviews, drafts replies in your voice, keeps your website current, and runs Google Ads. Start with the free business audit to see where you're losing visibility.