Glean is an AI-powered enterprise search platform that connects all your workplace apps into one unified search experience. Instead of hunting through Slack, Google Drive, Confluence, Jira, and dozens of other tools, you ask Glean a question in natural language and get instant answers with proper permissions enforced. The platform builds a knowledge graph of your company's people, content, and interactions to personalize results for each user.

• AI-Powered Semantic Search: Ask questions in natural language and get accurate answers by searching across 100+ connected workplace tools simultaneously, with results that understand context and intent rather than just matching keywords.
• Personalized Knowledge Graph: Glean maps relationships between people, content, and interactions across your organization to deliver results tailored to your role, team, and permissions.
• Real-Time Permission Enforcement: Only see information you already have access to in source applications, with instant updates when permissions change to maintain security and compliance.
• Expert Detection: Automatically identifies internal subject matter experts relevant to your search by analyzing who creates, edits, and engages with specific topics across the company.
• AI-Generated Answers: Get crisp, summarized answers to complex questions instead of just links, powered by generative AI that synthesizes information from multiple sources.
• 100+ App Integrations: Connect tools like Slack, Gmail, Jira, Confluence, Google Drive, Salesforce, and more to search everything from one place.
• Enterprise-Grade Security: Built with SOC 2 Type II, GDPR, HIPAA, and ISO 27001 compliance, plus single tenancy and strict authentication controls.
• Code Intelligence: Specialized search capabilities for technical teams to find code snippets, documentation, and engineering resources across repositories.

• Time Savings: Users report saving significant time by eliminating the need to search across multiple platforms, with support tickets that used to take 10 minutes now resolved almost instantly.
• High Adoption Rates: Companies like Confluent report over 70% employee adoption, higher than many other internal tools, indicating strong user satisfaction.
• Breaks Knowledge Silos: Information previously trapped in specific teams or tools becomes discoverable across the entire organization.
• Intuitive Interface: Users find the platform easy to use right out of the box with minimal training required.
• Enhanced Productivity: Because users can get answers and access documents quickly, teams spend more time doing meaningful work instead of hunting through various systems.
• Personalized Results: Search results reflect individual context and permissions, providing users with answers that are more relevant to their specific roles and needs.

• Search Can Be Too Broad: Results sometimes return too many options, requiring additional filtering steps to find the most relevant information.
• Occasional AI Inaccuracies: The AI sometimes hallucinates or provides incorrect answers, requiring users to verify critical information.
• Limited Sorting and Filtering: Users want more advanced filtering options and better sorting capabilities to refine large result sets.
• Slower Performance on Older Content: Search results for older documents can take several seconds to load.
• Not a Creation Tool: Glean focuses solely on search and discovery, you cannot write documents or create detailed notes within the platform itself.

• Customer Support Acceleration: IT and support teams use Glean to instantly find answers to customer questions across knowledge bases, documentation, and past tickets. Confluent reduced investigation time by 5-10 minutes per ticket and cut customer response time by at least 5 minutes, allowing support teams to handle more cases efficiently.
• New Employee Onboarding: New hires search Glean to find company policies, process documentation, team contacts, and project histories without bothering colleagues. This reduces onboarding time and helps employees become productive faster by giving them instant access to institutional knowledge.
• Engineering Documentation: Development teams use Glean's code intelligence to find code snippets, API documentation, architecture decisions, and technical specs across repositories. This prevents duplicated work and helps engineers understand existing systems faster.
• Cross-Functional Collaboration: Teams use Glean's expert detection to identify who knows what across the organization, connecting people with the right subject matter experts. This breaks down silos between departments and speeds up project collaboration.
• Compliance and Security Research: Legal and compliance teams search across all company communications and documents to quickly gather information for audits, investigations, or policy reviews while maintaining strict permission controls.