Gladia is an audio intelligence API that turns speech into accurate text in real-time or asynchronously. It supports 100+ languages, speaker diarization, word-level timestamps, translation, and sentiment analysis. Built for developers and enterprises, Gladia powers voice agents, meeting assistants, contact centers, and media workflows with sub-300ms latency and pay-as-you-go pricing. Its proprietary Solaria models rank among the top for real-world conversational audio, handling noisy calls, overlapping speakers, and code-switching between languages.

• Real-Time and Async Transcription: Stream live audio with under 300ms latency or process pre-recorded files with a complete transcript on completion.
• 100+ Language Support: Transcribe and detect languages automatically, including code-switching within a single audio file.
• Speaker Diarization: Separate speakers and identify who said what in pre-recorded conversations.
• Audio Intelligence Add-Ons: Get sentiment analysis, emotion detection, summarization, named entity recognition, and translation on top of raw transcripts.
• Word-Level Timestamps: Precise timing for every word by default, useful for captioning and editing workflows.
• Partial Transcripts: Stream partial results word by word so voice agents can interrupt and respond faster.
• Developer-Friendly Integration: Integrate Gladia through WebSockets, standard APIs, SIP, VoIP, and popular voice-agent frameworks.
• Enterprise Security: EU-hosted infrastructure with GDPR, SOC 2 Type II, ISO 27001, and HIPAA compliance; zero audio retention by default.

• High Accuracy: Users report up to 39% better accuracy than competitors on major European languages, especially in noisy or multi-speaker audio.
• Fast Real-Time Performance: Sub-300ms latency makes it a strong fit for live captions and voice agents.
• Easy Integration: Clear documentation, standard protocols, and responsive support let developers ship in days.
• Flexible Pricing: Gladia offers a free usage allowance and pay-as-you-go options, with Growth plans offering lower rates at higher volumes.
• Strong Multilingual Handling: Handles code-switching and 100+ languages without needing separate configurations.
• Developer Support: Gladia provides direct access to engineers for teams working through integration and production issues.

• Costs Can Scale: High-volume users may want a Growth or Enterprise plan to access lower rates and volume-based pricing.
• Developer-Focused: Gladia is primarily built around APIs and developer workflows rather than a consumer-facing transcription interface.
• Specialized Vocabulary Needs Tuning: Highly technical or industry-specific terms may require custom vocabulary setup for best accuracy.

• Voice AI Agents: Build phone agents that respond naturally by streaming partial transcripts word by word, letting the agent detect intent and interrupt at the right moment for smoother conversations.
• Meeting Assistants: Power note-taking apps that transcribe multi-speaker calls with background noise, generate bullet-point summaries, and feed clean text to downstream LLMs.
• Contact Center Analytics: Transcribe customer calls for QA, compliance, agent assistance, coaching, and customer experience analysis.
• Sales Enablement Platforms: Extract key entities from sales calls to enrich CRM records, surface coaching tips, and deliver real-time battle cards to reps during live conversations.
• Media Subtitles and Editing: Generate time-stamped transcripts for podcasts and video, then translate them into English or other languages for wider distribution.
• Multilingual Customer Support: Deliver instant transcription and translation for global support teams handling calls in multiple languages within the same conversation.