Associate IT infrastructure Engineer

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

New Relic is seeking an Infrastructure Engineer to join our IT Engineering team, with a focus on network infrastructure and enterprise AI enablement. You will build and operate the networks that keep our global workforce connected and secure, and you will help deploy AI tools that make the company faster. This is an engineering role built around automation, scalability, and reliability, with real ownership over the platforms you run.

We are looking for a systems thinker who automates repetitive work, writes clear documentation, and makes sound tradeoffs between security, usability, and speed of adoption. You will partner with Security, Compliance, Facilities, IT Support, and Engineering teams, and you will have room to lead projects and shape the roadmap.

What you'll do

You will own and improve core network infrastructure across our global offices while driving the technical rollout and governance of AI platforms across the company. Day-to-day responsibilities include:

Network and infrastructure

Design, deploy, and manage Meraki infrastructure across global offices using the Meraki Dashboard and APIs

Troubleshoot and resolve office network issues, including Wi-Fi, switching, VLAN, DHCP, DNS, and connectivity problems.

Manage ISP relationships, including circuit procurement, installs, renewals, SLAs, outage escalation, and domain performance tracking

Plan and execute office network builds, moves, and refreshes with Facilities and Security

Design, deploy, and operate Zero Trust and network security infrastructure (Cloudflare Zero Trust/WARP, VPN, firewall policy)

Monitor network health and capacity, respond to incidents, and drive root cause fixes

Maintain network documentation, including architecture diagrams, IP plans, runbooks, and SOPs

AI enablement

Deploy and administer enterprise AI platforms (Gemini Enterprise, Claude, and related tools), including configuration, integrations, and usage monitoring

Build AI-powered automations that reduce manual work across IT and business teams

Design and enforce AI usage controls, including data protection, DLP, audit logging, and access policies

Evaluate new AI tools and vendors, running pilots and recommending adoption based on measurable impact

Team and operations

Build integrations and automation using scripts and APIs to eliminate manual toil

Act as an escalation point for IT Support on complex network and infrastructure issues

Participate in a global on-call rotation

This role requires

Proven experience in network, infrastructure, or IT engineering

Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, firewall) and proven troubleshooting skills

Hands-on experience managing Meraki or comparable enterprise network infrastructure

Experience working with ISPs and carriers, including circuit management and outage escalation

Hands-on experience with enterprise AI or LLM platforms (Gemini, Claude or similar), including administration or integration work

Proficiency in a scripting or programming language (Python, Bash, JavaScript) and experience building against REST APIs

Understanding of data security principles as they apply to AI usage (data classification, DLP, least privilege)

Strong critical thinking and structured problem-solving skills

Clear written and verbal communication, including the ability to document designs and teach others

Ability to work independently and collaboratively across teams

Bonus points if you have

Cisco Meraki certification (CMNA) or CCNA/Network+

Experience with SD-WAN design and multi-site network management

Experience with Cloudflare Zero Trust, DLP, or CASB tooling

Experience building agents or workflows with MCP, prompt engineering, or LLM APIs

Experience with infrastructure as code or workflow automation (Terraform, Ansible, n8n, or similar)

Experience supporting SOX or similar compliance controls

Experience administering SaaS platforms such as Google Workspace, Slack, or Atlassian

Experience running AI adoption programs, training, or internal enablement

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy