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About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanelâs AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Customer Success & Solutions Engineering Team
Mixpanelâs Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customerâs business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.
You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customerâs organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customerâs Mixpanel investment.
About the Role
Our SEs are inquisitive, collaborative, and able to articulate the technical capabilities of Mixpanel to developers and product managers, while also helping communicate business value to stakeholders.
In your first month, youâll ramp on Mixpanelâs features, functionality, and implementation patterns. Youâll shadow customer calls and demos with Sales Engineers and Account Executives while learning how to position Mixpanel effectively. Youâll also become familiar with Mixpanelâs internal tools and processes.
Within your first three months, youâll begin supporting active deal cycles alongside Account Executives and senior SEs. Youâll assist with technical discovery, contribute to demos, and help evaluate customer use cases. Youâll also start engaging with customer stakeholders to understand their goals and how Mixpanel can support them.
Over time, youâll take ownership of defined portions of the sales cycle, including delivering standard demos, supporting technical validation, and contributing to proof-of-concept projects. Youâll help scope and execute these projects with guidanceâsupporting areas like data ingestion approaches, instrumentation, and success criteria.
Responsibilities
Support Sales Engineers and Account Executives in deal cycles, contributing to technical discovery and solution design
Deliver standard and semi-customized product demos to prospects
Assist in qualifying customer use cases and identifying opportunities where Mixpanel can provide value
Contribute to proof-of-concept projects, including setup, execution, and documentation of results
Provide guidance on implementation best practices, including instrumentation and data structure
Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure a smooth customer experience
Build relationships with customer stakeholders and respond to technical questions
Capture and share customer feedback with internal teams to inform product improvements
We're Looking For Someone Who Has
Ability to communicate with both technical and non-technical stakeholders
Some experience supporting technical sales cycles, customer implementations, or consulting engagements
3+ years of experience in Sales Engineering, Customer Success, Solutions Consulting, or a related role
Working knowledge of data concepts such as SQL, event tracking, or analytics tools
Familiarity with databases or cloud data warehouses (e.g., Snowflake, BigQuery, Redshift)
Strong problem-solving skills with the ability to work on moderately complex, well-defined problems
Solid communication and presentation skills
Ability to manage multiple workstreams with guidance
Interest in learning and applying new technologies, including AI tools
Willingness to travel as needed
#LI-Hybrid
Benefits and Perks
Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
Make Bold Bets: We choose courageous action over comfortable progress.
Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
Champion the Customer: We seek to deeply understand our customersâ needs, ensuring their success is our north star.
Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
Weâre a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanelâs pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means youâll be helping the worldâs most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matterâour people, our customers, our partnersâout of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. Weâve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.