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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Senior Manager, Customer Advocacy
The Opportunity
At New Relic, we're building the future of observability—a platform that empowers businesses to thrive in a world increasingly powered by AI. We are looking for a high-impact Senior Manager, Customer Advocacy, to lead technical teams including Solution Consultants (SC), Solution Architects (SA), and Technical Success Managers (TSM) across
As a key technical leader in the region, you will operationalize the technical strategy to drive growth, expansion, and continued success. Reporting to the VP of Customer Advocacy, you will be responsible for the day-to-day technical execution of the business. We are looking for a leader who is passionate about coaching talent, scaling revenue, and establishing deep technical trust with our customers. This role requires a strong understanding of the APJ market, the ability to bridge global strategy with local cultural nuances, and a commitment to excellence.
What You’ll Do
Operationalize Market Strategy: Execute a APJ-specific go-to-market strategy that aligns with global objectives and local market demands.
Drive Revenue Growth: Partner closely with Sales leadership to drive new customer acquisition and platform expansion. You will be responsible for ensuring technical teams deliver against sales targets, NRR, and ARR goals.
Leadership & Coaching: Lead and mentor a high-performing team of technical professionals. Foster a culture of accountability, collaboration, and continuous learning that reflects business values.
Stakeholder Relationships: Cultivate relationships with technical leaders and key stakeholders at major accounts, acting as a trusted advisor and ensuring New Relic’s value proposition is realized.
Platform Adoption: Drive value-led interactions to ensure sustainable platform usage. Help customers mature their observability practices and instrument business-critical applications to maximize their ROI.
Technical Excellence: Maintain high standards for technical delivery, ensuring the team provides compelling "Points of View" and high-quality technical demonstrations/proofs of value.
Cross-Functional Collaboration: Work with Product, Engineering, and Global Support to advocate for the specific needs and product requirements of the market.
Partner Support: Support the partner ecosystem by aligning technical resources to drive success through our strategic partners.
The Skills You’ll Bring
Experience: 12+ years of experience in technical sales, solution consulting, or customer success, with at least 5–7 years in people management (leading managers or high-level individual contributors).
Proven Leadership: A track record of leading technical teams, with a focus on achieving revenue growth and operational excellence.
Sales Alignment: Strong understanding of sales methodologies (e.g., MEDDPICC) and experience partnering with enterprise sales teams to close complex deals.
Technical Acumen: Strong background in cloud computing (AWS, Azure, GCP) and observability. Familiarity with AI (Generative, Ops, Agentic), ITSM, DevOps, SRE, and CI/CD pipelines.
Consumption Model Experience: Experience working within a Software Consumption-based business model is highly preferred.
Communication: Excellent communication and analytical skills, with the ability to translate complex technical concepts into business value.
Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy