IT Support Engineer

Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world’s first 3D-stacked photonics engine, Passage™, capable of connecting thousands to millions of processors at the speed of light in extreme-scale data centers for the most advanced AI and HPC workloads.

Lightmatter raised $400 million in its Series D round, reaching a valuation of $4.4 billion. We will continue to accelerate the development of data center photonics and grow every department at Lightmatter!

If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders.

Lightmatter is (re)inventing the future of computing with light!

We're looking for an IT Support Engineer to join our User Services team in Mountain View. You'll be the go-to technical resource for our employees, handling everything from daily support tickets to managing our cloud infrastructure and endpoint procurement. This is a hands-on role where you'll split your time between helping users solve immediate problems and maintaining the systems that keep our company running smoothly.

You'll work closely with our Head of User Services and be a key player in ensuring our team has the technology and support they need to build the future of computing with light. This position requires onsite presence five days per week.

Responsibilities

Provide technical support for Mac and Windows users, both in-office and remote

Manage and resolve escalated tickets through our help desk system

Troubleshoot networking issues including DHCP, DNS, VLANs, and basic routing

Administer cloud platforms like Google Workspace, Office 365, Azure, Slack, and Okta

Handle procurement, setup, and deployment of laptops and workstations for new hires and replacements, including MDM enrollment and configuration

Maintain and troubleshoot conference rooms and AV equipment

Manage onboarding and offboarding processes, getting new users up and running quickly

Track IT assets and keep our inventory system accurate

Create and maintain documentation for support processes and internal knowledge base

Partner with IT team members on larger projects and organization-wide technology rollouts

Train users on security best practices and new technology

Qualifications

At least 5 years of hands-on IT support experience in fast-paced environments

Experience deploying and configuring new tools and systems for large user bases

Strong troubleshooting skills across Mac and Windows platforms

Experience with Google Workspace, Office 365, and Slack administration

Working knowledge of networking fundamentals and basic network troubleshooting

Familiarity with identity management systems like Okta

Experience with cloud platforms (Azure, AWS, or GCP)

Strong organizational skills and ability to juggle multiple priorities

Proven track record of taking ownership and driving issues to resolution

Preferred Qualifications

ITIL 4 foundation or familiarity with ITIL best practices

Scripting experience with PowerShell, Bash, or Python

Experience with mobile device management platforms (Intune, Kandji, Jamf)

IT certifications (CompTIA A+, Network+, Microsoft certifications)

Experience supporting engineering or research teams

Excellent communication skills—you can explain technical issues to anyone

BA Degree in Computer Science or related field

We offer competitive compensation. The base salary range for this role determined based on location, experience, educational background, and market data.

Salary Range: total compensation goes beyond base salary, it also includes a new hire equity grant, annual performance-based equity, and other rewards that recognize your impact and contribution.

$93,000—$100,000 USD

Benefits

Comprehensive Health Care Plan (Medical, Dental & Vision)

Retirement Savings Matching Program

Life Insurance (Basic, Voluntary & AD&D)

Generous Time Off (Vacation, Sick & Public Holidays)

Paid Family Leave

Short Term & Long Term Disability

Training & Development

Commuter Benefits

Flexible, hybrid workplace model

Equity grants (applicable to full-time employees)

Benefits eligibility may vary depending on your employment status and location. Lightmatter recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Export Control

Candidates should have capacity to comply with the federally mandated requirements of U.S. export control laws.