Client Account Manager, eCommerce

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Client Account Manager, you will play a pivotal role in driving business results for Pinterest’s largest strategic eCommerce advertisers. Your expertise throughout the funnel tactics will help you grow and nurture client relationships and guide them from awareness through to conversion and retention. We’re looking for a Client Account Manager to help our most strategic partners successfully grow their business through Pinterest. You’ll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform.

We invite passionate candidates to join our Enterprise Sales team, where we have open positions across several business sectors.

What you'll do:

Plan, execute, upsell, and optimize data-driven ad campaigns in collaboration with internal teams.

Build and maintain strategic partnerships, aligning with stakeholder goals across all funnel stages.

Ensure accurate implementation of first and third-party data and campaign launches with cross-functional teams.

Optimize media campaigns and audience targeting daily using various technologies and platforms.

Deliver weekly campaign performance reporting and insights.

Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement strategies.

Provide exceptional client service through communication, issue resolution, and seamless execution.

AI utilization: Understand and test various tools & approaches to aid in meeting preparation, performance analysis and ultimately enable prioritize high impact outcomes with velocity.

Simplify complex processes, upsell and pitch strategic solutions, and continuously improve campaigns.

What we're looking for:

Proven experience managing and growing client accounts with data-driven strategies, ideally within the eCommerce, DTC, or Retail space

Strong knowledge of advertising best practices and technical media measurement

Skilled at identifying client needs, communicating persuasive recommendations, and overcoming objections

Ability to build and execute full-funnel sales strategies, driving adoption and conversions

Experience driving performance marketing solutions for clients within eCommerce or retail verticals

Excellent at managing multiple campaigns, tasks, and timelines simultaneously

Outstanding verbal and written communication skills with a proactive, problem-solving mindset

Growth mindset & open-mindedness to new techniques, skill development and AI-led workflows to drive success at scale across a diverse set of advertisers.

Bachelor’s degree in Business, Sales, or related field, or equivalent experience

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

This role requires you to be in the office or onsite with clients at least twice per week and therefore you must live within a commutable distance of our Toronto office (85 Richmond St. W).

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.