PandaChat is a managed AI customer operations platform for complex eCommerce businesses. It connects with your commerce, ERP, warehouse, CRM, and carrier systems to automate routine customer support across email, chat, social media, and messaging apps. AI specialists handle repetitive requests while supervisors check responses and escalate uncertain cases to your team. PandaChat also monitors issues, flags anomalies, and provides daily updates on support activity.

• Chat Wth Any File: Upload documents, images, audio, websites, and YouTube videos and ask questions about their content.
• Multi-Channel Support: Unified dashboard consolidates live chat, email, Facebook, Instagram, and phone interactions in one place.
• Live Data Access: Connect support with eCommerce, ERP, warehouse, CRM, and carrier systems to answer customers using current business data.
• AI Support Specialists: Use dedicated AI specialists for different systems, with a supervisor checking responses before they reach customers.
• Daily Briefings: Receive daily updates on support activity, problems, and actions that need attention through channels such as WhatsApp, Slack, email, and the app.
• Anomaly Detection: Detect unusual refunds, fraud patterns, integration failures, and new customer issues before they become larger problems.
• Human Approval Controls: Freeze risky actions and send them to a person for approval instead of letting AI act automatically.
• Customizable Chatbots: Create website chatbots with customizable interfaces, tone, and branding.

• Handles High Support Volume: Automates repetitive customer conversations so teams can focus on cases that need human judgment.
• Live Business Data: Connects to commerce, ERP, CRM, warehouse, and carrier systems so responses are based on current information.
• Multichannel Support: Covers email, social media, WhatsApp, Messenger, and live chat from one operation.
• Multilingual Support: Handles customer conversations across multiple languages and markets, including Slovene, Croatian, and German.
• Human Oversight: A supervisor checks AI responses, while uncertain or risky cases can be sent to a human for review.
• Anomaly Detection: Flags unusual refunds, fraud patterns, integration failures, and emerging customer issues before they grow.
• Mobile Access: Review conversations, approvals, alerts, and business data from iPhone, iPad, or Android.
• Managed Integrations: PandaChat's team builds and maintains connectors for complex eCommerce stacks, reducing the technical work required from the customer.

• High Upfront Cost: Setup typically costs between €25,000 and €35,000, with simpler setups starting around €12,000.
• Longer Implementation: Deployment usually takes 4 to 8 weeks because PandaChat builds and connects systems to the customer's stack.
• Best for Complex eCommerce: The service is built around retailers with multiple systems, channels, languages, and high support volumes, so smaller businesses may not need its full setup.

• High-Volume E-commerce Support: Automate repetitive questions about orders, deliveries, returns, refunds, and product information while human agents handle cases that require judgment.
• Multilingual Customer Service: Support customers across multiple European markets and languages without building separate support teams for every market.
• Peak-Season Support: Handle large increases in customer conversations during Black Friday, Christmas, and other busy periods without adding temporary staff.
• Complex E-commerce Operations: Connect customer support with Shopify, Magento, ERP, WMS, CRM, warehouse, and carrier systems to answer questions using live business data.
• After-Hours Support: Respond to customer conversations outside normal working hours, including evenings, weekends, and holidays.
• Support Monitoring: Detect unusual refunds, fraud patterns, carrier problems, and other operational issues before they become larger customer problems.
• Multi-Brand Support: Manage conversations, alerts, approvals, and performance across multiple stores or markets from one central operation.